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Orders
When you place an order, we will require your name, e-mail address, credit / debit card number and card expiry date.
Without this information we will not be able to process your request or notify you of acceptance of your order.
A contact telephone number is also required so that we may reach you if there is a problem with your order, or if
your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers
or other agents in case they need to contact you to arrange the processing or delivery of your order.
As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this
information to advise you of new products, special offers or changes to our site. If you would rather not receive
this information, please send an email to sales@peonyandmoore.com. Once your order has been despatched, the completion
of the contract between Peony & Moore and yourself takes place. We cannot fulfil any obligations due to the following reasons:
• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Customers who fail to reach any order criteria set out in the Terms & Conditions
If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.
We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our
power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held
liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
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Contract Cancellation
Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than seven working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on sales@peonyandmoore.com. If your order has already been despatched please follow the procedure set out in Returns Policy.
Product Pricing & descriptions
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.
Sale Item Disclaimer
We have very limited stock of our sale items, and we will not be taking back orders on any of these items. Due to the fact our stock levels are updated regularly a product may sell out during time you have placed your order and when we try to fulfil it. If this does happen we will contact you within 3 days with an alternative item or refund your money.
Promotional Code Disclaimer
You can use published promotional codes through our website only and not in conjunction with any other offer. You can participate in offers once only. P&P, gift vouchers and sale items are excluded from offers. These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under Peony & Moore’s standard terms and conditions - orders that are considered to be commercial may be excluded from the offer.
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